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FAQ

My online account:

By creating your online account you will have access to Forever Bloom latest promotions, seasonal offers, tracking your orders and much more. Create your account here.

How to update my account information?

If you have an active account with us, login to your account and update your information under my profile.

How to subscribe/ unsubscribe from Forever Bloom newsletter?

To receive Forever Bloom weekly newsletter and update about the leading-edge technologies and science of beauty subscribe to our newsletter.

To unsubscribe from Forever Bloom newsletter click here.

How do I know my order has been processed?

Normally the orders are processed and shipped within 24hr of receiving payments. You will receive a confirmation email for your completed order.

Track my orders:

Once your order has been processed and shipped you will receive a confirmation email with shipment tracking information.

What if the product I want is out of stock?

Out of stock items are not available for ordering at this time unless indicated as a presale item, which you can order in advance.

How do I return a product or cancel my order?

We only accept returns for the product(s) purchased on Forever Bloom website. For details please follow our standard return policy. For products purchased through third party stores or websites you should follow their return policy.

For cancellation of your order, please have all your order information ready (order number, name, phone number) and call customer service.

What should I do if my order is missing an item?

You will not be charged if something was not shipped and your confirmation email should clearly indicate that. You should see outstanding or pending shipment for that item(s) that are out of stock or backordered.

Please have your order number and let us know if you have been charged for the items you’re missing.

Is there a limit to the number of orders for each product?

If the ordered items are under promotion, most popular or a limited-edition collection that Forever Bloom has lunched, we place a monthly limit that you can place for those items.

You have more question(s) ask here.